Cross Lane House, Porlock, Exmoor, Place

KEEPING YOU SAFE

AT CROSS LANE HOUSE

Update: May 2021

The time has finally arrived for us to welcome all our lovely guests back to Cross Lane House. We are really looking forward to meeting new guests and welcoming back returning visitors. 

We continue to offer a flexible cancellation policy should COVID-19 restrictions affect your plans to travel at that time.

 

At Cross Lane House we are dedicated to delivering an exceptional service with the warmest of welcomes and we want to reassure you that we follow all industry guidance and regulations in relation to Covid-19. Our top priority is your wellbeing, safety and comfort. Whilst things are different in this new normal, we still want you to feel like you are on holiday - so when you do get to visit you can relax and make yourself at home!

The Guest Journey

For our hotel guests we have taken an in-depth look at the customer journey and put in various measures to keep you and and our team safe during these times. We have done this whilst ensuring that we continue to offer the same high standards of service and hospitality - within the guidelines set by trade bodies and the government. 

Pre-Arrival Information

You can book your stay by clicking here or by calling us on 01643 863 403.

 

Before arrival we recommend that you read through our Covid-19 pages to ensure you understand everything we are doing to keep you and our team safe.

 

If you have any questions or concerns about your stay, please do not hesitate to get in touch we will be happy to talk to you further about these.

We politely request that if you are displaying any symptoms of Covid-19 that you call us to postpone your stay. These include; A high temperature, a new and persistent cough and either loss of taste or smell. 

 

If you have booked directly with us, prior to your arrival we will email or contact you with all the necessary information about your stay, our latest Covid-19 management processes and information about the local area.

If you have not booked directly with us you can find all the information relating to your stay on our website.

Please note - it is now law for all guests and staff to wear face coverings whilst in internal communal areas (except when sat, eating or drinking). 

Any tier regulations move with you and you should observe the rules of the Tier that is the highest of either your home or the Tier that Cross Lane House are in. 

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Entrance, Exmoor Hotel, Bed & Breakfast

Arrival & Check-in

  •  We have altered our check-in time to 15:00, which allows extra time for us to deep clean the bedrooms and use our sanitising machine on hard and soft furnishings. 

  • Once you have parked up in our car-park, follow the signs to the entrance and through the ancient cobbled court-yard to our front entrance where we will welcome you. 

  • Upon arrival you will notice that we have hand sanitiser located on the exterior of the building. We politely ask that you sanitise upon entering or exiting the building. You will also find sanitiser located in key areas across the building as well as in your bedroom.

  • If you require assistance with your luggage from the car-park, a member of the team will be more than happy to help.

  • When you arrive, we will quickly explain the safety precautions we have taken and guide you to your room, where you can relax and unwind knowing that you are on holiday... or why not enjoy a nice G&T in our bar or in the sunny courtyard.

  

Bedrooms and Bathrooms

We pride ourselves on being small and independent. We have three guest rooms, keeping it small means there is less risk to you. 

  • Each room will be cleaned to the highest of standards using cleaning products that meet the highest of EU standards. On top of that, all rooms will undergo a sanitising disinfectant using our new mist spray machine, which complies to BS EN 1276, 1650 and 14476

  • Once your room is cleaned and ready for you the door key and handle will be sanitised.

   

  • All bed linen and towels are professionally laundered to a high heat - abiding by the governments guidance.

  • All our rooms are supplied with luxury Bramley toiletries for use whilst you stay. (Body Wash, Shampoo, Conditioner, Hand Soap, Hand cream). We have opted to keep our glass refillable bottles to abide by our sustainability practices, however these are wiped with disinfectant and sanitised before being re-filled between each stay. 

  • To avoid unnecessary contact - we will only offer daily housekeeping on instruction by you. We will always be happy to re-fresh and replenish your room, please just ask.

  • Please note that we do not offer a turn-down service.

  • We will provide hand sanitiser in all our bedrooms for you to use whilst you stay with us.   

Cross Lane House, Hotel, Exmoor, B&B, Pl
Cross Lane House, Allerford, Exmoor Nati

Public Areas

  • ​It is law that you must wear a face covering when you are not sat down, eating or drinking. This includes walking to and from your room or when traveling to or from the toilets.

  • Cleaning of shared surfaces and high-contact areas will be conducted periodically throughout the day using our EU approved sanitising and disinfectant spray in accordance with government guidelines. 

  • Hand sanitiser will be readily available throughout the hotel and placed in strategic places for guests and the team (Including Front Entrance, Exterior court-yard, Bar, Hallway and rest rooms)

  • When walking through the hotel we will ask that you please use your discretion and consideration of other guests by keeping a social distance of a 1-2 meters (as per government guidelines) 

  • Public rest rooms will be regularly cleaned and sanitised 

  • We have replaced cotton hand towels with disposable paper hand towels 

  • Bramley hand soaps are available across our public rest rooms. They are naturally antibacterial and packed with natural essential oils from British flowers. We have also supplied hand sanitiser which we encourage you to use after you have washed your hands. 

Food and Drink

  • Our dining room has been re-configured to allow plenty of space between each table - in accordance with the governments recommendations of 1M+

  • We have some great outside dining areas, so if the weather permits - you would be more than welcome to dine 'al-fresco'

  • We will ask guests to pre-order their breakfasts the evening before.

  • Breakfast room service will be available for guests (at no extra cost) - we ask for your order the night before.

  • To maintain the social distancing guidelines we will only be offering a table service and will be unable to offer a 'self serve' area. We will still have the same great menu with local produce but bought directly to your table.

  • All our team, including those in our kitchen have undergone further training in accordance with uk government and UK hospitality guidelines. 

Restaurant Exmoor.JPG
Cross Lane House - Hotel, Exmoor, Stay,

Check-Out

We are always sad to see our guests go, but we like to say see you soon rather than good bye. Here are some of the things that we have implemented to ensure a smooth and safe check-out. 

  • Any final bill can be settled up during breakfast using our card machine. (which we sanitise after each use)​

  • Check-out is at 10:30am, we are unable to accommodate later check-outs due to the thorough cleaning process and sanitising that we are required to do between each guest.

  • We will send you a post-departure email a few days after you have departed asking you how your stay was. We are always happy to hear suggestions or feedback. If you had an enjoyable stay we would always welcome a review on the likes of trip advisor or google. 
     

  • If you didn't book direct, speak to a member of the team as it is always cheaper and we will always beat the prices of an online travel agent.  

 

 
 
 
 
 
 
Cross Lane House Hotel Exmoor

DEVELOPING SYMPTOMS

DURING YOUR STAY

If you are displaying symptoms of COVID-19 during your stay with us, please inform the team immediately via telephone (01643 863 403), request a test and self-isolate where you are to minimise any further risk of transmission.

If you are confirmed to have Covid-19, you should return home, using private transport.Once you have returned to your main residence, you should continue to follow the government guidance on self-isolation, household isolation and social distancing. 

We're Good To Go

We're pleased to say that we have achieved the industry standard mark 'We're Good To Go' - which has been designed to provide reassurance to guests and customers - to show we have worked hard to follow UK government and industry Covid-19 guidelines.

 

The ‘We’re Good To Go’ mark provides confidence that we have a process in place to maintain cleanliness and aid social distancing on site.