24) Cross Lane House _ Porlock Weir.JPG

KEEPING YOU SAFE

AT CROSS LANE HOUSE

Although we find our selves almost back to 'normal', we want to reassure you that we continue to follow all government and industry guidance in relation to Covid-19. Our top priority has been and always will be the wellbeing, safety
and comfort of our guests and team. 

Face Masks

Our team will continue to wear face masks when serving you. 

We will encourage our guests, to wear face masks when not seated, eating or drinking (though it will not be mandatory) - please do what you feel most comfortable with. We will have spare masks if you require. 

Social Distancing

Though the government have relaxed social distancing rules, we continue to encourage guests to move around the
hotel & restaurant with care.
During the warmer weather we have some wonderful outside seating available where we can serve breakfast, dinner and drinks, if you would feel more comfortable dining on an outside table, do let us know

and we will gladly accommodate this for you.

Extra Measures

We will be continuing to keep certain measures in place to do our part to help control the spread of the virus for the foreseeable future.

Extra cleaning regimes will carry on throughout the rooms, communal areas, and restaurant. 

NHS Track & Trace check-ins will be available at the front entrance, which will be optional to use.

Hand sanitiser points will remain around communal areas, and we encourage you to use them. 

At this time everyone will be moving at different paces as we ease out of lockdown, and we want to remind everyone to treat both our teams and other guests with consideration over the coming months and to have patience with us. 

The Guest Journey

For our hotel guests we have taken an in-depth look at the customer journey and put in various measures to keep you and and our team safe during these times. We have done this whilst ensuring that we continue to offer the same high standards of service and hospitality - within the guidelines set by trade bodies and the government. 

Pre-Arrival Information

You can book your stay by clicking here or by calling us on 01643 863 403.

 

Before arrival we recommend that you read through our Covid-19 pages to ensure you understand everything we are doing to keep you and our team safe.

 

If you have any questions or concerns about your stay, please do not hesitate to get in touch we will be happy to talk to you further about these.

We politely request that if you are displaying any symptoms of Covid-19 that you call us to postpone your stay. These include; A high temperature, a new and persistent cough and either loss of taste or smell. 

 

If you have booked directly with us, prior to your arrival we will email or contact you with all the necessary information about your stay, our latest Covid-19 management processes and information about the local area.

If you have not booked directly with us you can find all the information relating to your stay on our website.

EXMOOR.JPG
Entrance, Exmoor Hotel, Bed & Breakfast

Arrival & Check-in

  •  We have altered our check-in time to 16:00, which allows extra time for us to deep clean the bedrooms and use our sanitising machine on hard and soft furnishings. 

  • Once you have parked up in our car-park, follow the signs to the entrance and through the ancient cobbled court-yard to our front entrance where we will welcome you. 

  • Upon arrival you will notice that we have hand sanitiser located on the exterior of the building. Please feel free to sanitise upon entering or exiting the building. You will also find sanitiser located in key areas across the building as well as in your bedroom.

  • If you require assistance with your luggage from the car-park, a member of the team will be more than happy to help.

Bedrooms and Bathrooms

We pride ourselves on being small and independent. We have three guest rooms, keeping it small means there is less risk to you. 

  • Each room will be cleaned to the highest of standards using cleaning products that meet the highest of EU standards. On top of that, all rooms will undergo a sanitising disinfectant using our new mist spray machine, which complies to BS EN 1276, 1650 and 14476

  • Once your room is cleaned and ready for you the door key and handle will be sanitised.

   

  • All bed linen and towels are professionally laundered to a high heat - abiding by the governments guidance.

  • All our rooms are supplied with luxury Bramley toiletries for use whilst you stay. (Body Wash, Shampoo, Conditioner, Hand Soap, Hand cream). We have opted to keep our glass refillable bottles to abide by our sustainability practices, however these are wiped with disinfectant and sanitised before being re-filled between each stay. 

  • To avoid unnecessary contact - we will only offer daily housekeeping on instruction by you. We will always be happy to re-fresh and replenish your room, please just ask.

  • Please note that we do not offer a turn-down service.

  • We will provide hand sanitiser in all our bedrooms for you to use whilst you stay with us.   

Cross Lane House, Hotel Exmoor  - Pluck room
Exmoor Bar, Wine, Cocktails, Hotel, Allerford, Holnicote Estate, National Trust Bar, Porlo

Public Areas

  • ​We encourage our guests to continue to wear face masks when moving around the hotel - though this is not mandatory. Please do what you feel comfortable with. Our team will be wearing face masks when serving you.

  • Hand sanitiser will be readily available throughout the hotel and placed in strategic places for guests and the team to use.

  • Public rest rooms will be regularly cleaned and sanitised 

  • We have replaced cotton hand towels with disposable paper hand towels 

  • Bramley hand soaps are available across our public rest rooms. They are naturally antibacterial and packed with natural essential oils from British flowers. We have also supplied hand sanitiser which we encourage you to use after you have washed your hands. 

Food and Drink

  • ​We have some great outside dining areas, so if the weather permits - you would be more than welcome to dine 'al-fresco'

  • We will ask guests to pre-order their breakfasts the evening before. This helps us with unnecessary waste. 

  • We are no longer offering breakfast room service, however you are welcome to dine outside for breakfast in our lovely courtyard. 

  • All our team, including those in our kitchen have undergone further training in accordance with uk government and UK hospitality guidelines. 

Restaurant Exmoor.JPG
Cross Lane House - Hotel, Exmoor, Stay,

Check-Out

We are always sad to see our guests go, but we like to say see you soon rather than good bye. Here are some of the things that we have implemented to ensure a smooth and safe check-out. 

  • Any final bill can be settled up during breakfast using our card machine. (which we sanitise after each use)​

  • Check-out is at 10:30am, we are unable to accommodate later check-outs due to the thorough cleaning process and sanitising that we are required to do between each guest.

  • We will send you a post-departure email a few days after you have departed asking you how your stay was. We are always happy to hear suggestions or feedback. If you had an enjoyable stay we would always welcome a review on the likes of trip advisor or google. 
     

  • If you didn't book direct, speak to a member of the team as it is always cheaper and we will always beat the prices of an online travel agent.  

 

 
 
 
 
 
 
Cross Lane House Hotel Exmoor

DEVELOPING SYMPTOMS

If you are displaying symptoms of COVID-19 please do not travel to us. Inform the team immediately via telephone (01643 863 403), request a test and self-isolate where you are to minimise any further risk of transmission.

Continue to follow the government guidance on self-isolation.

We're Good To Go

We're pleased to say that we have achieved the industry standard mark 'We're Good To Go' - which has been designed to provide reassurance to guests and customers - to show we have worked hard to follow UK government and industry Covid-19 guidelines.

 

The ‘We’re Good To Go’ mark provides confidence that we have a process in place to maintain cleanliness and aid social distancing on site.